Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a poker site we haven't covered yet? Here's how to reach the team behind US Poker.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the poker site or page you're asking about, screenshots if relevant, and what you'd like us to look into.
What We Can Help With
- Corrections to bonus terms, deposit methods, or licensing details in a review
- Questions about how we compare and rank sites like Coinpoker, Bovada, Ignition, or others featured on the site
- Suggestions for poker rooms or apps — including crypto-friendly ones — that you think we should review
- General feedback on the site, its content, or your own experience playing at a listed operator
- Reports of broken links, outdated information, or technical issues with the site itself
What We Can't Help With
US Poker is an independent comparison and review site. We don't operate any poker room, hold player funds, or process deposits and withdrawals. If you have an issue with your account, a pending cash-out, a bonus that hasn't credited, or identity verification at a specific poker site, that has to go through that operator's own customer support team — not us. We also can't intervene in disputes between a player and an operator, since we have no access to individual accounts or transaction records.
Before You Get in Touch
A few common questions are already answered elsewhere on the site, which might save you a round-trip email:
- For details on how we score and rank operators, see the methodology notes on our individual review pages
- For background on who runs US Poker and why we do this, visit our About Us page
- For our full terms of use, including how we handle content and affiliate relationships, check the Terms and Conditions
- If you're concerned about your own or someone else's gambling habits, our Responsible Gambling page has practical guidance and support resources
A Note on How We're Funded
US Poker may earn a commission when readers sign up with an operator through a link on this site. That relationship never decides how a site is ranked or reviewed — our ratings are based on our own research into traffic, bonus terms, banking options, and game variety, not on which operator pays the most. If you ever think a review reads more like an advert than an honest assessment, tell us — that's exactly the kind of feedback we want.
Player Safety Comes First
Online poker for real money is legal only where it's regulated, and every reader contacting us about a specific site should confirm that operator is licensed to accept players in their state before depositing. Nothing on US Poker guarantees winnings, and poker should never be treated as a way to cover bills or replace income — the house edge on rake and variance mean losing sessions are part of the game. Players must be 21 or older in most regulated states (18 in a few), and anyone who feels their play is becoming a problem can call 1-800-GAMBLER for free, confidential support, or read more on our Responsible Gambling page.
Response Times
We're a small editorial team, so please give us a reasonable window to reply — usually within two business days for general enquiries. Urgent account or payment issues will always be resolved faster by contacting the poker operator directly, since only they can access your account.