My courier Evry struggled to find my package

EVRI fired one of its couriers after they allegedly set fire to a Glasgow customer’s package and left it in the middle of the road near their home.

Liz Rudden has complained to the company formerly known as Hermes after being shaken by the incident last week.


Parcel was found damagedCredit: Deadline
Liz Complained About The Courier


Liz complained about the courierCredit: Deadline

She claims that her husband Andy left the house after he noticed that the courier could not find the package in the back of the van.

Liz said the driver became aggressive when Andy told him that the part, a spare part for their Indesit washing machine, was small.

Andy went back inside and a few minutes later received a notification that the goods had been delivered.

The image that was included in the notice showed the package outside on the ground.

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But when Andy immediately went out to retrieve the item, he found it on fire in the middle of the road.

Andy said no one was around, so he suspected that the disgruntled courier had deliberately set fire to the package after becoming angry over their previous interaction.

Liz complained to Evry, who launched an investigation and said on Monday that the driver had been “removed” from his role and would no longer work for them.

They also offered Liz £50 as a goodwill gesture.

Liz said: “The courier sat outside for five minutes looking for a package.

“When my husband came out and told him he was looking for a small package, the driver became very aggressive.

“My husband went inside, then a few minutes later the courier left.

“We checked the tracking and it showed it was delivered with a photo.

“It was not on our road or in the garden.

“My husband went out into the street and about seven meters along the road, there was a package, and it was on fire.

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“So the driver set it on fire because there was no one outside and my husband was outside as soon as he saw the photo on the tracking page.

“This is not what I expect from someone who is trusted with home delivery.

“To be honest, I’m a little nervous about this driver coming back to my house since I often get deliveries from Hermes (Evri).

“The supplier is sending a replacement via Royal Mail as he too was shocked by this and doesn’t want this to happen again.”

After complaining to Evry, Liz received an email from them on Monday apologizing for her driver.

They said, “Good morning, Liz.

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“Thank you for giving me time to investigate what happened to the driver, I can confirm that the driver has been suspended and will no longer be delivering goods for Evri.

“We sincerely regret the upset caused and would like to offer you a goodwill gesture of £50 as an apology.”

Earlier this month, Hermes became EVRi as part of a complete rebrand to improve customer service.

The new brand will see significant investment in customer service, which includes a new customer service team based entirely in the UK.

An Evri spokesperson said: “We can confirm that the courier is no longer delivering on behalf of Evri.

“We apologized to the customer and granted a goodwill payment.”

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