Mayor hails positive results from first-ever citizen survey

In November 2021, every resident in the area was asked to give their opinion on key services, including garbage collection, street cleaning, parks and open spaces, sports and recreation, births, deaths and marriages, and community facilities.

The initiative generated a significant response, with 2,268 applications submitted through the closing date (January 7, 2022), with a high completion rate of 82%.

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The average rating for overall satisfaction with the work of the Board was 3.2 stars out of a maximum of 5, and importantly, more than 40% of respondents gave a rating of 4 stars.

Garbage collection was perceived as the most important service for citizens, and also received the highest ratings for efficiency.

Reflecting on the results of the survey, Councilor Richard Holmes said: “We are very grateful that over 2,000 residents have taken the time to complete this citizen survey and I would like to thank them for their very helpful comments.

“Our current taxpayer satisfaction rating is very encouraging and is a testament to the hard work and commitment of our people who are constantly striving to provide the best possible service across the board for every person who lives here.

“We are delighted with these initial results and, looking to the future, want to build on what we have learned and use the survey to shape and further improve our services.

“In some areas, the results are already being analyzed and used to identify potential improvements and efficiency gains.

“This proved to be a very rewarding exercise and I am confident that it will serve as a basis for further improvement and innovation while strengthening our relationship with taxpayers.”

The first results of the survey were presented to members of the Council’s Corporate Policy and Resources Committee on Tuesday, February 22.

Every resident of the region could take part in the survey.

Informative leaflets were sent to all homes, and the results of the survey were also featured on the Council’s website, social media and local media.

The results of the survey were curated and managed by APSE Solutions (Association for Excellence in Public Services), which provided technical expertise and independent oversight.



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