A dangerous breadwinner has criticized DFS for refusing to take back a “dangerous” sofa that has left its grandson with a black eye.
Claire Neal, 43, claims her grandson, 2-year-old Archie Burns, has twice injured himself on his whistle due to “set-padded” areas.
Osha Mover, a five-year-old mother from County Durham, bought a £ 1,200 lyric sofa in April and demanded a refund since she was injured.
Little Archie has injured himself twice when he stands up and either “flops” or “bangs” down – slapping his face so hard on his arms that he “gave himself a black eye.” ۔
On September 28, before inspecting and considering it safe to inspect the silver-crushed velvet sofa and cuddle chair in her home, Claire phoned and emailed the retail giant several times.
The worker alleged that the “less padded” area on the inner edge of the arm was simply due to the design of the box weapon and that it was not defective or dangerous.
But housewife Claire, who still has four years to pay for a new piece of furniture, claims the padding is so thin that she can “feel the edge of the wood” through it.
She believes DFS should take her concerns more seriously, and that the company should expect children to “bounce” on their sofas.
The DFS explained that they inspected the sofa and found that it was not faulty, stating that Archie’s injuries were due to him ‘jumping’ on it, and that someone else was injured. Not reported.
The store offered Claire the option to return the furniture, but since the sofa was made to order and there was nothing “wrong” with it, she would be charged one percent of the retail price.
“It’s dangerous. If you have young children on the property, it’s not. It’s a security risk for me,” Claire said.
“I don’t want that. I want to get him out of the house. I can’t keep my grandson from injuring himself. I just want him to get rid of him.”
“What’s this going to take? My grandson to lose his eye? I’ve got four more years to pay and I’m on the edge whenever he’s sitting there.”
“My grandson is standing on a chair or sofa and he ‘flops.’ Gave himself a little black eye.
“He was standing on the sofa at the time and he hit the floor like a bottom but fell as usual and the beating on his face ended.
“He was screaming. I had to take a cold compress and put it on the side of my face to try to bring the swelling down. It was really swollen and red.”
When the sofa arrived, Claire threw her dogs around to prevent their arms from being damaged, but one of her children chewed a hole and had to remove it.
Archie injured himself as the blankets were removed, and Granny Claire had to treat the cut near her eye.
Claire added: “I ordered it online but before I placed my order I went to the Metro Center store to take a look at it because I wanted to make sure it was comfortable to sit on. ۔
“As I said to my husband, when you go to a showroom to see him, you are not putting pressure on your arms.
“I sat on it to make sure it was comfortable, but if I could feel the edge of the wood, I wouldn’t think about squeezing the side of the arms.
“It simply came to our notice then.
“My daughter said I was going to buy some new throws but I said no, I shouldn’t put extra padding on a sofa that I paid Baron £ 2000 to stop hurting myself. I have been. ‘
“When I was trying to go to DFS on the phone, they run an automated message about how their three-piece frame is guaranteed for a decade.
I’m really upset and angry.
“That they can tolerate children jumping on them and your pets are jumping on them – that they will never break.
“They expect kids to bounce about them, so why don’t they get so much padding to protect them from injury?”
“I’m really upset and angry. I feel like I’m putting the sofa in the van and taking it to the store and saying I’m canceling my direct debit. You go. That’s your problem.” You can return it. “
“I’ve only paid one or two for it, but it doesn’t matter, whether I paid for it directly or on a monthly payment plan, obviously there is a security issue with it.”
“It’s absolutely horrible. Aren’t they worried that the kids are getting injured on the piece of furniture they sold?”
“I will definitely not buy a sofa from DFS again.”
A DFS spokesperson said: “At DFS, we take consumer complaints very seriously and we regret that Ms. Neil is unhappy with her DFS product.
“After placing the order in July, we later learned that Ms. Neil had concerns about putting padding on the product’s arms in September – when her grandson unfortunately hurt himself by jumping on the sofa of his song. Was
“We sent an experienced service-up holster to inspect the sofa. During the visit, our service-up holster found that the sofa was not defective and had the correct description of the padding on the sofa’s arms.
“We are committed to providing our customers with high quality products and over the past year, our records show no registered complaints of arm padding or any injury to this product.
“The Lyric formal back sofa is a square arm sofa, the design is more angular than some ’round’ arm style within our range but it has the addition of bolster cushions for the arms. It is an old model and we have one of them. More than a thousand products were sold.
“As a solution, Ms. Neil’s sofa is welcome to be returned, but since there is nothing wrong with it, one percent of the retail price will be charged.
“This is because the vast majority of our products are handmade to order, so when a customer rejects a defective product, the product is already considered used, and therefore sold through clearance. But it will lose some value. “