Heathrow Airport is once again in chaos as angry passengers are forced to wait in long queues for hours.
Passengers at Terminals 2 and 5 had to wait more than three hours, while there was no social distance in passport control at Bank Holiday Weekend as they waited to pass the rigorous quaid check.
Border Force officials were reportedly told they did not need to carry out quaid checks for travelers to the UK from Green and Amber List countries.
The change was introduced as a way to reduce queues, but angry passengers expressed their anger at standing in long queues, which was described as “barbaric”.
Angry passengers vented their anger on social media, saying “only 5-6 counters out of 32 are working” while others wanted the boss to “get more staff at the desk”.
One person wrote: “I knew the wait at Heathrow Airport was going to be bad, but it was brutal.
“Families with small children are forced to stand in line for 2-3 hours. There is no food or water after you get off the plane.
“Yes, it is the border force that sets the rules, but it is the heathrow controlling conditions.”
Another said: “We only waited three hours for the border control to pass – this is not a queue for families with young children. Get more staff at the desk.”
He tweeted: “The immigration process took 3.5 hours, not because there was a huge crowd of passengers, but because only 5-6 out of 32 counters were working.”
A third passenger added: “23:05 Saturday night Terminal 5 is full of horrible queues of families whose children are waiting to go through customs.”
In response, Heathrow Airport tweeted: “Waiting times at the border are sometimes unacceptable and we have called on the UK Government to resolve this issue immediately.”
The airport added: “Immigration desks / e-gates can only be run by UK GOV staff – not airport staff.”
The news comes after seven more countries were added to the UK’s green list earlier this month, including Germany, Austria and Norway.
According to a leaked report last month, authorities were told they would no longer have to check passengers from Green and Amber List countries “as usual”.
The immigration process took 3.5 hours, not because there was a huge crowd of passengers, but because only 5-6 of the 32 counters were working.
Angry Heathrow passenger.
Under Kuwaid rules, visitors must provide a negative Corona virus test before departure and complete the passenger locator form within 48 hours of departure for the UK.
It was claimed that Passport E-Gates no longer sends passengers to Border Force officers for personal checks if no forms are found.
Anyone returning from a country with a red list must stay in a designated quarantine hotel for 10 days after arrival.
The cost of doing so for an adult is now 28,285.
Passengers at Heathrow Airport were thrown into chaos earlier this month and again in July as passengers were forced to wait in line for hours.
The delay was blamed on E-Gates problems and Border Force personnel ill.
Responding to the leaked report, a government spokesman said they were checking all the requirements, including career forms and test bookings.
He said: “This legal requirement on carriers is a strong compliance by the government, which is monitored by regulators.
These laws need to be complied with to protect the population from the new forms of Covid 19, and therefore there will be severe penalties for those who do not follow the rules.